Welcome to Package Traveler! These Terms and Conditions ("Terms") govern your access to and use of the Sender interface on our website. By using our services, you agree to comply with and be bound by these Terms. If you do not agree to these Terms, you may not use our services.
1. Definitions
- "Platform" refers to the Package Traveler website.
- "Traveler" refers to users who offer to carry packages for Senders.
- "Sender" refers to users who request Travelers to carry their packages.
- "User" refers to both Travelers and Senders using the Platform.
2. Registration and Account
- Eligibility: You must be at least 18 years old to register and use the Sender interface. By registering, you represent that you meet this age requirement.
- Account Creation: To access certain features of the Platform, you must create an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.
- Account Security: You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.
3. Sender Obligations
- Accurate Information: You agree to provide accurate and truthful information when creating posts, submitting requests, and completing your profile.
- Compliance with Laws: You agree to comply with all applicable laws and regulations when using the Platform and requesting services as a Sender.
- Prohibited Items: You agree not to request the transportation of items that are illegal, hazardous, or otherwise prohibited by law or the Platform's policies.
4. Creating and Managing Posts
- Creating Posts: You can create posts specifying your package delivery needs, including starting and ending locations, package details (weight, dimensions, contents), and journey type (one-way or two-way). You will also set the service fee you are willing to pay the Traveler.
- Receiving Requests: Your posts will be visible to Travelers who can submit requests to carry your packages. You will receive notifications for these requests.
- Accepting Requests: You have the right to review and accept or reject any requests from Travelers. Once you accept a request, you agree to coordinate with the Traveler and complete the transaction as described in the post.
5. Payment and Escrow
- Service Charges: Once a Traveler's request is approved, you will be required to pay the Traveler's fee along with the Platform's commission.
- Escrow: The payment will be held in escrow by the Platform until the job is completed and acknowledged by you.
- Payment Release: Upon job completion and your acknowledgment, the Platform will release the payment to the Traveler, deducting a certain percentage as a platform commission.
6. Communication and Coordination
- Chat Platform: The Platform provides a chat feature to facilitate communication between Senders and Travelers. You agree to use this feature responsibly and for the sole purpose of coordinating package delivery.
- Privacy: Your identity will remain anonymous to the Traveler until a request is accepted. You agree to respect the privacy of other users and not disclose personal information without consent.
7. Job Completion
- Delivery Confirmation: After the Traveler delivers the package, they will upload relevant information and photos to the Platform and click the "Job Completed" button to notify you.
- Acknowledgment: You will review the delivery and click the "Acknowledgment" button to release the payment to the Traveler.
8. Job History
- Records: You will have access to a history of your posts, requests, canceled job requests, and completed jobs. This information helps you track your activities on the Platform.
9. Ratings and Reviews
- Feedback: After completing a job, both Senders and Travelers can rate and review each other. You agree to provide honest and respectful feedback.
- Review Moderation: The Platform reserves the right to moderate and remove inappropriate or fraudulent reviews.
10. Notifications
- Alerts: You will receive notifications for requests, approvals, payments, job completion, and messages. You can manage your notification preferences through your account settings.
11. Termination and Suspension
- Termination by You: You may terminate your account at any time by contacting customer support.
- Termination by Us: We reserve the right to suspend or terminate your account if you violate these Terms, engage in fraudulent activities, or pose a risk to the Platform or its users.
12. Dispute Resolution
- Mediation: In case of disputes between Senders and Travelers, the Platform may provide mediation services to resolve the issue amicably.
- Legal Actions: If disputes cannot be resolved through mediation, both parties agree to resolve the matter through arbitration or small claims court.
13. Limitation of Liability
- No Warranty: The Platform is provided "as is" without any warranties of any kind. We do not guarantee the accuracy, completeness, or reliability of the information provided on the Platform.
- Limited Liability: In no event shall the Platform be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of the Platform.
14. Indemnification
You agree to indemnify and hold harmless Package Traveler, its affiliates, and its respective officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses, including legal fees, arising out of or in any way connected with your use of the Platform or violation of these Terms.
15. Changes to These Terms
We may update these Terms from time to time. We will notify you of any changes by posting the new terms on our website and updating the effective date at the top of these Terms. Your continued use of the Platform after the changes take effect constitutes your acceptance of the new terms.
16. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which Package Traveler operates, without regard to its conflict of law principles.
17. Contact Us
If you have any questions or concerns about these Terms, please contact us through the Help & Feedback section of our website or via email at support@packagetraveler.com.
By using the Sender interface on Package Traveler, you agree to comply with and be bound by these Terms and Conditions.