Welcome to Package Traveler! We are committed to safeguarding your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use the Traveler interface of our website. By using our services, you agree to the terms of this Privacy Policy.

Information We Collect

Registration Information

• Personal Details: When you register as a Traveler, we collect the following personal details:
• Full Name
• Gender
• Email Address
• Phone Number
• City and State of Residence
• Profie Picture
• Social Media: If you register using social media accounts (e.g., Facebook, Google), we collect your social media profile information, including your name, profile picture, and email address.

Profile Information

• Basic Profile: After registration, you can create and edit a profile with essential information such as your name, gender, picture, phone number, city, and state.

Travel Plans and Posts

• Travel Queries/Posts: When you create a travel post, we collect:
• Starting and Ending Locations
• Luggage Capacity Available
• Journey Type (One-Way or Two-Way)
• Service Charges Set by You

• Requests: Information provided when you submit or receive requests for carrying packages, including:
• Starting and Ending Destination Points
• Luggage Capacity
• Journey Type (One-Way or Two-Way)
• Service Charges and Additional Details

Communication

• Chat Platform: We collect and store messages exchanged through our chat platform to facilitate communication between Travelers and Senders.

Payment Information

• Payment Processing: Payment details, including the Traveler's fee and platform commission, are processed through our secure payment gateway. We do not store full payment card details.

Job Completion

• Job Details: When you complete a job, we collect:
• Photos and Relevant Information of the Delivered Package
• Job Completion Confirmation Details

Notifications

• Alerts and Updates: We collect information about your notification preferences and send notifications related to requests, approvals, payments, job completion, and messages.

How We Use Your Information

• Account Management: To manage your account, process registration, and facilitate login and password reset.
• Profile Customization: To enable you to create, edit, and manage your profile.
• Service Facilitation: To facilitate the creation and submission of travel queries/posts and manage requests and approvals.
• Communication: To enable communication between Travelers and Senders through our chat platform.
• Payment Processing: To process payments, hold fees in escrow, and release payments upon job completion.
• Job Management: To manage job completion details, notifications, and job history.
• Notifications: To send you notifications about requests, approvals, payments, job completion, and new messages.
• Help and Support: To provide customer support and respond to your inquiries and feedback.
• Security: To ensure the security and integrity of our platform, including account verification and fraud prevention.
• Legal Compliance: To comply with legal obligations and resolve disputes.

How We Share Your Information

• With Senders: Limited profile information and travel plans are shared with Senders who are interested in utilizing your service. Identity remains anonymous until a request is accepted.
• Service Providers: We share information with third-party service providers who perform services on our behalf, such as payment processing and customer support.
• Legal Requirements: We may disclose information if required by law or in response to legal processes, such as subpoenas or court orders.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure. We use:

• Encryption: Secure Sockets Layer (SSL) encryption to protect data transmitted to and from our website.
• Access Controls: Strict access controls to limit access to personal information to authorized personnel only.
• Regular Audits: Periodic security audits to identify and address potential vulnerabilities.

Your Rights and Choices

• Access and Update: You can access and update your personal information through your account settings.
• Delete Account: You can request the deletion of your account by contacting customer support.
• Notification Preferences: You can customize your notification preferences through your account settings.
• Data Portability: You can request a copy of your personal data in a structured, commonly used, and machine-readable format.
• Withdraw Consent: You can withdraw your consent for data processing at any time, subject to legal or contractual restrictions.

Retention of Your Information

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. The retention period may vary depending on the nature of the information and the purposes for which it is processed.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new privacy policy on our website and updating the effective date at the top of this policy. We encourage you to review this privacy policy periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions or concerns about this privacy policy, please contact us through the Help & Feedback section of our website or via email at support@packagetraveler.com.

By using the Traveler interface on Package Traveler, you agree to the collection and use of your information as outlined in this privacy policy.