Disclaimer

I. Purpose of the Agreement and general terms of responsibilities

The customers seek to transport items efficiently, safely, and legally using the Traveler’s planned trips via the platform.

  • Lawful Use: Both parties (company and senders) agree to use the platform lawfully and cooperate during the delivery process.
  • Data Usage: The platform will collect and use personal data in accordance with privacy policies.
  • Cooperation: Both company and sender must work together to ensure successful delivery.

I. Responsibilities of the customers

  • Package Information: The senders and company must provide accurate and detailed information about the package, including its size, weight, and contents, pictures, clear and reading receipt with cost of the items. (e.g., clothes, electronics, documents etc.…).
  • Allowed Items: The senders and ship me anywhere are both responsible for ensuring the package contains only allowed items such as clothes, electronics, or documents and does not include any prohibited items (e.g., drugs, alcohol, liquids, guns, any kind of herbs, plants or leaves, wet items, or any other items that law does not require.
  • Package Condition: It is the customer’s responsibility to ensure that the package is in excellent condition for transport.
  • Scheduling: The customer must schedule package drop-off and pick-up in the office and attend appointments on time. The receptors have 48 hours ( 2 days ) to pick up the package .
  • Communication: The sender and ship me anywhere are responsible for notifying the platform immediately if they are unable to meet scheduled appointments, face any issues with the package, or need to resolve disputes. The customer and company must maintain communication with the company throughout the delivery process.
  • Payment: The sender agrees to pay for all fees associated with the transaction in advance according to the terms of payment.
  • Loss of package: Customer should notify the company about the cost of the items. If the sender does not notify the cost of the items, the company will decide the value of the items related to the rule of the company.
  • Receptors of package: Customer should provide the identity of the receptors in the package (name as in his ID, address of living, phone number). He must provide those identity cards before picking up the package.
  • Letting document form: Customer should make sure to get a copy of the letting documents form which is proof that they drop the package.
  • Acknowledgment: The customer must acknowledge receipt of the package if delivered in person.
  • Trip Logging: company must accurately log their trips, including destination and travel timelines on the platform.
  • Package Handling: Ship Me Anywhere must manage packages carefully and deliver them to the agreed-upon office during daytime hours (8 AM to 6 PM). company advises customers to make offichas the right to accept or refuse to take the package to another town other than the office. If he accepts, he must set up everything with the senders and the company is not responsible for other deliveries than the office. Or the agreed pick-up package place. The must keep the Sender informed about delivery progress and confirm delivery via the platform.
  • Job Completion: The company are responsible for successfully delivering the package and confirming delivery on the platform. Once the package arrives, the company will notify the receptors, and they have 48 hours to pick up the package. After 2 days, the senders will pay the fees which is listing on the payment terms. The package must be delivered the following day if the traveler arrives at night at the office. If the traveler arrives during the day, the delivery must be completed the same day. The receptors of the items should verify the items at the office or Infront the staffs or travelers. The check up the package has for function to make sure everything is fine. If the package has any problem, the receptors have to fill out the request form to describe the issue. Any request after receiving the items and confirming at the office will not be considered by the company.
  • Package Handling: The company agrees to oversee the package safely and deliver it to the specified location.
  • Travel Details: The company must log their trip details and follow the delivery instructions provided by the company.

II. Process and Delivery package.

1. Process of registering package, dropping the package or traveler with the package

  • Step 1 . Sign in to the platform and create an account.
  • Step 2 . Register the items and describe all the characteristics of the items.
  • Step 3 . Staff will receive notifications related to the senders or the traveler’s availability and communique with both customers.
  • Step 4. The will take appointment for drop package or pick up package
  • Step 3 . The customers can drop off the package at the office or ship the package if he is another state or town. The company can also pick up the package if the customer paid for services to pick up items for close town.
  • Step 4 . The staff will confirm the package and all the descriptions from the platform.
  • Step 5 . The senders fill out the letting document form.
  • Step 6 . The staff will be registering the items in the database with all the information about the customers and assign un ticket number.

In the case of regular customers in one town or state: The company is going to create an office in the town or the state when the orders are regular.

2. Delivery terms

  • Senders/ travelers
  • Time frames: Delivery times will be agreed upon in advance. Company will deliver the package on their day arrival at the destination at the office or to the receptor or the next day if they arrive at the nigh time.
  • Penalties: The customers acknowledge that late deliveries without notifications may incur penalties and suppression of account.
  • Customs and Immigration Issues: In the event of customs or immigration delays, customers must notify the platform and cooperate with relevant authorities as needed.
  • Delivery Lost: If the package loses, -- The company listed the list of each category items with their value in case the items is lost or damaged. The value assigned to each item is related of the company ethics. In case the package is lost, and the senders did not notify the cost of items to the company. The staff will assign the value of the company. The customer can take insurance to cover the cost of his item if the items are damaged or the items is lost.
  • Missed Deliveries: -The recipients of the package must pick up the package at the office or in the public place. -If the customers miss to drop the package . They have to notify the company three day before or 2 % of the cost of the package will be send to the company. -If the trip is cancel or do not come, Ship Me Anywhere will manage notifications, rebooking, and may facilitate finding another trip or issuing a refund of the cost of delivery.
  • Rebooking: customer will have to notify the company about the rebooking of the missed deliveries.
  • Customers (sender/Receiver): Missing a pickup for a genuine reason as family urgency and health with proof is acceptable. However, the company will give one more day in case the receptors or senders notify with proof. Otherwise, if the receptors miss the pickup and package and the senders miss the drop the package, the platform will charge 5 % on the cost of the package every day and starting 2 days after the delivery items. Therefore, the receptor has two days to pick the package at the office or from travelers. If the customers have a habit of missing the drop package, his account can be subject of suppression.
  • Company: If ship me anyway is unable to receive the package(s) due to a genuine reason as (family urgency and health issue, ship me anywhere will find other travelers to deliver the package. Otherwise, it happens for no reason or without notifications, the company manager will suspend the account after discussion.
  • Late or Missed Delivery: If the company are delayed or missed with the package, the traveler must notify Ship Me Anywhere immediately and await further instructions.

III. Payment Terms

3. Type of payment

  • Escrow payment
  • Cash payment
  • Zelle payment
  • At the office (Rockville) Maryland

Escrow Payment Model:

Customer must make payment in advance related to the mode of payment. The fees will be held on escrows until the package is successful.

Key Features of the Escrow System:

  • Secured Funds: When customers create a delivery request, and the company accepts the task, they agree to it after verification. The customers make a deposit into an escrow account. The escrow account secures the funds and neither party can access them prematurely.
  • Delivery in Progress: The company picks up the parcel and begins the journey. During this time, the funds remain in escrow, providing assurance to both customers.
  • Proof of Delivery: Once the package is delivered, the company uploads proof of delivery at the app with signed receipt from the receptors with his name and phone number or scan the bar code of delivery and the account of the senders is debited.
  • Payment Release: Upon customer confirmation, the escrow staff release the funds to the traveler within 24 hours. In case of no response from the customer within the confirmation period, the system automatically releases the payment to the traveler based on proof of delivery. Senders and travelers should upload proof of delivery.
  • Refunds: Refunds may be issued if the company does not deliver, subject to platform policy.
  • Fees for travelers and senders: The cost of shipping is determined by the package weight. 1 lb. = $25. A $0.30 transaction fee applies per use of the platform by the stripe. For international transactions, there is a 0.1% additional fee for each transaction by strip. customers must pay the fees of 5 % each one the cost of delivery the packages. So, 10 % of the delivery of the package will go to the travelers. In the case it is the company would make the delivery. 10 % of delivery will go straight to the company follow by the cost of delivery. Escrow will refund 5 % of the cost of the package to compensate the travelers if senders fail to drop the package, either 2,5 % to ship me anywhere and 2,5 % to travelers. company will receive the service fee after the company deducts 5 % for the platform commission from the amount agreed upon. If the delivery is to another town than the arrival airport, then the commission will be 20% of the cost of package. The company must discuss the additional fee with the senders along with the cost of finding the place and person.
  • Insurance: Each customer has the right to take insurance for their shipping items. The company will let them know the insurance cost for each item as soon as the sender is registered, and they receive the ticket number for confirmation. If the customers do not take any insurance, the company will assign the cost of the items for each kind of package in case the item is lost. Customers have to check with the company the cost of insurance for each items.
  • Zelle and cash payment: The conditions and fees related to the future conditions defined by financial structure and restrictions may apply.

IV. V. Liability

The customer, both travelers and senders, will direct their complaints to the company by completing the letter form. For customers who live in another state, they can notify the company at the platform and follow at the office.

Governing Law and Insurance

Future agreements may include options for insurance or legal assistance to resolve claims and disputes related to the law of Northern Virginia.

Patriot Act. Customer (which for this purpose includes its partners, members, principal stockholders and any other constituent entities) (i) has not been designated as a "specifically designated national and blocked person" on the most current list published by the U.S. Treasury Department Office of Foreign Assets Control at its official website, http://www.treas.gov/ofac/t11sdn.pdf or at any replacement website or other replacement official publication of such list; (ii) is currently in compliance with and will at all times during the Term of the Agreement (including any extension thereof) remain in compliance with the regulations of the Office of Foreign Asset Control of the Department of the Treasury and any statute, executive order (including the September 24, 2001, Executive Order Blocking Property and Prohibiting Transactions with Persons Who Commit, Threaten to Commit, or Support Terrorism), or other governmental action relating thereto; and (iii) has not used and will not use funds from illegal activities for any payment made under the MSA.

VI. Registration and Account Management

The customer must create an account on the platform, providing accurate personal and payment information. Both parties must keep their profile updated to facilitate communication and transactions.

VII. Dispute Resolution and Cancellations

  • Disputes and Resolution: At Ship Me Anywhere, we aim to resolve any disputes quickly and fairly. The company is responsible for dealing with the issue or reimburse the cost of the damage relating to the items or the package by considering the cost definite in advance or by the insurance subscript by the customers.
  • Cancellation Policy: The customers cannot cancel a delivery after the traveler collects the package. If the service is canceled After collection (1 week after drop of the package), they will receive 50 % of the cost of delivery as refund and the other part will go to the company and travelers (25% each one). Customer may cancel a delivery before they pick up the package. After pickup, cancellations may lead to penalties as amendments or suspension of the account.

VIII. IX. Communication and Confidentiality

  • In-App Messaging: All communication must be conducted through Ship Me Anywhere in-app messaging for security and record-keeping purposes.
  • The company platform: the company will receive information and notification from customers via the platform. The staff are the only ones who know the customers.
  • Privacy of Information: The platform ensures that personal information is only shared as necessary for delivery purposes and only the staff and the manager of the organization can see that information. However, the staff can use that information and share with the homeland security of the USA if the customers send or deliver prohibited items or be suspected of gangsters or stealers or any act against the law of the USA.
  • Complaint rubrics: Company advise the customer to use a complaint navigation bar to write down their complaint.

Termination and Account Suspension

  • User Violations: The platform reserves the right to suspend or terminate the customer accounts if they fail to respect their responsibilities or the ethnicity of the company. Or if they do not respect the rules such as misrepresenting package contents. Customers who violate platform rules (e.g., failure to deliver, carrying prohibited items) may face account suspension or termination.